Refund Policy for Independent Consultant Services

Thank you for choosing my services as an independent consultant. I strive to provide valuable and effective consulting services to all my clients. However, I understand that circumstances may arise where a refund is requested. This refund policy outlines the terms and conditions for refund requests.

Eligibility for Refund:

• Refunds are eligible for services that have not been rendered or completed.
• Refund requests must be made within [X] days from the date of purchase or commencement of the consulting engagement.
• Refunds are not applicable for services that have already been provided or completed.

Refund Process:

To request a refund, please send a written request to kumar[at]jaypatchala[[dot]com within the eligible refund period.

• Provide detailed information about the reasons for the refund request, along with any supporting documentation.
• I will review the request and respond within [X] business days to confirm the eligibility and further steps.

Discretionary Refunds:

• In certain cases, I may offer discretionary refunds outside the eligible refund period or for services that have been partially rendered.
• Discretionary refunds are evaluated on a case-by-case basis, taking into consideration the nature of the consulting engagement and the client’s circumstances.

Non-Refundable Fees:

Certain fees or expenses incurred by the consultant during the engagement, such as travel expenses or third-party services, may be non-refundable and will be communicated upfront.

Resolution Alternatives:

If a client is unsatisfied with the services received, I am committed to working collaboratively to address any concerns and find a satisfactory resolution.

Depending on the situation, alternative arrangements may be considered, such as adjusting the scope of services, providing additional support, or extending the consulting engagement.

Third-Party Services:

If the consulting services involve third-party services or software, any refund requests related to those services will be subject to the terms and conditions of the respective third-party providers.

Please note that this refund policy is subject to change at my discretion. Any updates or modifications will be communicated to clients in a timely manner.

I value your satisfaction and will make every effort to ensure a positive consulting experience. If you have any questions or concerns about this refund policy, please contact me at  kumar[at]jaypatchala[[dot]com .